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Internal Sales Co-ordinator
An exciting new opportunity has arisen to work within a large paper manufacturers within the Sittingbourne area. this is an integral role as you will be the central point of contact between the Customers, logistics and the Mills; ensuring that orders are processed in the most efficient and cost-effective way for the Company whilst maintaining a high level of customer satisfaction.
JOB DUTIES:
Production Planning:
- Responsible for planning specific paper machines and scheduling production programmes.
Customer Service:
- Responsibility for specific customer accounts including some French speaking accounts.
- Constant liaison with customers, mills, external sales team and colleagues.
- Entering and progressing orders; monitoring order intake and forecasts.
- Ensuring level of cover is maintained during busy periods and absences.
General:
- Capacity planning and stock management.
- Generating reports and information for customers and external sales team.
- Logging and responding to Helpdesk issues; dealing with customer complaints.
- Any other duty which may be allocated from time to time by the Internal Sales Manager, the Division or D S Smith PLC.
EDUCATION AND EXPERIENCE:
Essential:
· Educated to A-Level standard, or equivalent.
· Excellent verbal and written communication skills.
· Numerate and computer literate.
Desirable:
· Previous experience in customer service/planning.
· Experience of mainframe computer systems.
PERSONAL SPECIFICATION:
· Ability to work on own initiative, with little or no supervision.
· Capable of working under pressure and meeting strict deadlines.
· Ability to work as part of a team, in a fast-moving environment.
· Excellent organisational skills and attention to detail.
· Versatile/adaptable.
ANY ADDITIONAL REQUIREMENTS:
· Ability to speak French would be advantageous.
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